RESERVATION TERMS & CONDITIONS:

BOOKING AGREEMENT

You may make reservations up to two years in advance.

You can secure a HOTEL365 booking by telephone, quoting your own valid credit/debit/switch/mistro card as a guarantee against all costs incurred.

By quoting your personal card details you are securing your booking and entering into an agreement that gives HOTEL365 permission to charge all service and room costs to the card, including any damage incurred.

Bookings can also be made by deposit.  Deposits can be paid by cheque, postal order, cash.  Deposits must arrive and clear in the HOTEL365's bank account at least seven (7) working days prior to your arrival date. Any deposits paid or taken are received in good faith and are non refundable.

CHECK-IN

All rooms must be paid for upon arrival and prior to keys being released.

Should funds not be offered upon arrival to cover all booking costs then HOTEL365 reserves the right to use the quoted card details etc in attempt to collect outstanding costs prior to pursuing other means. Any deposits paid or taken are received in good faith and are non refundable. 

Any credit/debit card payments received may incur a surcharge to cover admin/banking/staffing/seasonal costs etc - These costs may vary but you will always be informed of any possible surcharge fees prior to any transaction taking place.

Rooms are made available from 2.00pm on the arrival date.  An earlier check in time may be possible if prior agreement has been obtained. You are kindly requested to inform HOTEL365 of your arrival time to help speed up check-in.  Upon arrival you should note any damaged or missing items in your room and inform HOTEL365 staff immediately.  The person making the booking is responsible for all costs concerning lost or damage to HOTEL365 property.  

All personal chattels are the responsibility of the visiting guest and your own adequate protection and travel insurance must be secured prior to arrival. Valuables may be handed over to HOTEL365 Management for safe keeping - please discuss your needs with Management prior to or upon arrival.  No responsibility can be accepted, after check-in has been completed and keys issued, for guests personal items.

HOTEL365 reserves the right to change, alter or withdraw any services or facilities offered without prior warning if necessary. This clause covers all areas of the hotel including entertainment which may be subject to circumstances outside of the hotels control.

CHECK-OUT

Check out on the day of departure is strictly 10.00 am.  All Luggage and personal effects must be removed from the premises upon departure.  Luggage may be left in the reception providing prior agreement has been obtained however this is subject to circumstance and is not a service.  HOTEL365 cannot be held responsible for any lost, stolen or damaged items whatever the circumstances.

HOTEL365 will automatically charge the full cost of replacing or repairing any item of Hotel property that is lost or damaged direct to the quoted credit/debit card - however that loss or damage may have happened.

CANCELLATION

HOTEL365 cancellation policy is strictly 7 days notice prior to 12:00 midday on the day of arrival.  In the event of rooms not being cancelled HOTEL365 reserves the right to charge as if rooms were taken.   Charges incurred will be up to 7 days from the nearest midday 12:00 point, dependant on the booking duration. Any deposits paid to third parties will not be taken into account and is the responsibility of the party concerned.  The FULL cost of the hotel room(s) will be charged.

HOTEL365 reserves the right to claim full payment for any booking should guests fail to arrive. If you cancel a booking or part of a booking after a payment or deposit has been taken and/or payment has been submitted into the HOTEL365's bank account or credit/debt machine then you will lose all paid funds.  Guests leaving the hotel earlier than their original paid booking will be responsible for the full amount of the original booking.  NO refunds will be given.

Should you secure a party booking by Credit/Debit Card and any member of the booking party fail to arrive - HOTEL365 reserves the right to automatically charge the quoted card for the full expected amount had all of the party arrived and fulfilled the booking.  

Any deposits paid or taken by third parties should be dealt with by the third party concerned and HOTEL365 will not be responsible for any relating correspondence or funds taken or produced by third parties.

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Lawful Standards and Behaviour